Terms of Service
Last updated: 2026-09-29
Who we are
These terms apply to solar panel installation services supplied in the United Kingdom by Jaimee Lee K P O'Toole trading as Solar Jaimee Lee (trading as Solar Jaimee Lee).
Our address is:
19 Beresford Street Blackpool Lancashire FY1 3RF
Our email address is admin@solarjaimeelee.co.uk.
In these terms, “we”, “us” and “our” mean Solar Jaimee Lee. “You” and “your” mean the customer named in a quote, booking or contract. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.
Quotes and site surveys
We may provide a written quote following an enquiry, discussion or site survey. A quote will describe the proposed installation, equipment, services, price and any assumptions or exclusions that apply.
A quote is normally an invitation for you to place an order, rather than an acceptance of your order. Unless stated otherwise, a quote is valid only for the period stated on it. If no period is stated, we may withdraw or amend it before a contract is formed.
A site survey may be required before we can confirm whether the proposed installation is suitable. A survey does not guarantee that an installation will proceed. We may revise the quote if the survey identifies different site conditions, additional work or requirements that could not reasonably have been identified earlier.
We will explain any material changes to the proposed work or price and ask for your agreement before carrying out additional chargeable work.
How a booking is formed
A contract is formed when we confirm your booking or accept your order in writing, including by email, or when we otherwise agree with you that the work will proceed. The contract consists of these terms, the accepted quote and any other written terms we have expressly agreed with you.
If there is a conflict between these terms and the accepted quote, the accepted quote will apply to the extent of that conflict.
We may refuse a booking where the proposed installation is unsuitable, access or permissions are unavailable, or we cannot reasonably provide the services.
Prices and what is included
All prices are in pounds sterling (GBP). The price and any applicable VAT will be shown in the quote or other booking information.
Unless the quote states otherwise, the price includes only the equipment, labour and services expressly described in the accepted quote. It does not include work, materials, permissions, repairs or other items that are not included in that description.
We will not charge for additional work unless:
- you ask us to carry it out;
- it is reasonably necessary to complete the agreed installation and you have agreed to the additional price; or
- the law permits us to charge for it without further agreement.
If an error in a price is obvious and you could reasonably have recognised it as an error, we may correct it before the contract is formed.
Deposits and payment
If a deposit is required, the amount and payment date will be set out in the quote or booking confirmation. We may require the deposit before reserving an installation date or ordering equipment.
The balance and any other agreed charges are payable at the times stated in the quote or booking confirmation. If no payment timing is stated, payment is due when we notify you that the relevant work is complete or the equipment is ready for handover, as applicable.
You must pay using an agreed payment method. If you do not pay an amount when due, we may suspend or reschedule the work after giving reasonable notice, subject to your statutory rights.
A deposit will be treated in accordance with the contract and applicable law. We will not retain more than we are reasonably entitled to retain for work carried out, costs incurred or loss caused by a breach of contract.
Your responsibilities
You must:
- provide accurate information about the property, proposed installation and any relevant restrictions;
- provide safe, reasonable and timely access to the property, roof, installation areas and relevant facilities;
- ensure that suitable electrical power and other facilities reasonably needed for the agreed work are available;
- obtain any permission, consent or approval that is your responsibility, including permission from a landlord, freeholder, mortgage provider, management company or other property owner;
- tell us about known hazards, asbestos, structural issues, access restrictions, listed-building status, conservation-area restrictions and other matters that may affect the work; and
- ensure that an adult representative is available where reasonably required for access, decisions or completion of the work.
You must not instruct us to carry out work that would breach planning, building, electrical, leasehold or other applicable requirements. We may pause or refuse work where the site is unsafe, access is unavailable, required permissions have not been obtained, or the proposed installation is not reasonably suitable.
You are responsible for protecting or removing valuables and for keeping children and animals away from the work area.
Scheduling, delays and changes
We will agree or propose an installation date with you. Any date or timescale we give is an estimate unless we expressly agree in writing that it is a fixed deadline.
We may need to change the schedule because of weather, unsafe conditions, equipment availability, transport problems, illness, supplier delays, access problems, unexpected site conditions or other events outside our reasonable control. We will give you reasonable notice where possible and will work with you to arrange a revised date.
You must tell us promptly if you need to change or cancel an appointment. We may charge reasonable costs arising from a customer-requested change or cancellation where permitted by law and where those costs have been explained or are otherwise recoverable under the contract.
If we are responsible for a delay, we will take reasonable steps to minimise its effect. Nothing in these terms limits your statutory rights where we fail to perform the service within an agreed time or within a reasonable time.
Consumer cancellation rights
If you are a consumer and the contract is made at a distance or away from our business premises, you normally have a statutory right to cancel the contract within 14 days without giving a reason. The 14-day period normally begins on the day after the contract is formed.
To cancel, you must clearly tell us of your decision before the cancellation period ends. You may email admin@solarjaimeelee.co.uk or write to Solar Jaimee Lee at 19 Beresford Street, Blackpool, Lancashire, FY1 3RF. You may use any clear wording; you do not have to use a particular form.
If you cancel, we will reimburse payments due to be refunded without undue delay and normally within 14 days of receiving your cancellation notice. We may withhold reimbursement until goods supplied under the contract have been returned, where applicable.
If you expressly ask us to begin the services during the 14-day cancellation period and then cancel, you must pay a proportionate amount for the services properly supplied up to the time you told us that you were cancelling. If the services have been fully performed after your express request and acknowledgement that you would lose your cancellation right once the contract was fully performed, the statutory cancellation right may no longer apply.
The statutory cancellation right does not affect any other rights you may have under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other consumer protection legislation.
Installation, workmanship and defects
We will carry out the agreed installation with reasonable care and skill and in accordance with the contract.
You should notify us as soon as reasonably possible if you believe there is a defect, incomplete work or damage caused by the installation. We will investigate and, where we are responsible, take reasonable steps to put the work right within a reasonable time.
Depending on the circumstances, putting work right may include repairing or redoing defective work. If we cannot put the work right within a reasonable time or without significant inconvenience, you may have further rights, including a price reduction, under the Consumer Rights Act 2015.
Our obligations do not cover defects or damage caused by misuse, neglect, unauthorised alteration, unsuitable site conditions not caused by us, failure to follow instructions, or work carried out by someone else. These exclusions do not remove any rights that cannot lawfully be excluded.
Equipment and manufacturer warranties
Equipment supplied may be covered by a manufacturer’s warranty. Where a manufacturer provides a warranty that can be passed to you, we will provide the relevant warranty information or explain how to make a claim.
Manufacturer warranties are provided by the manufacturer and are subject to that manufacturer’s terms, exclusions and claim process. Passing on a manufacturer’s warranty does not limit your statutory rights against us for defective installation or goods supplied under our contract.
Liability
We are responsible for losses that are reasonably foreseeable and caused by our breach of these terms, negligence or failure to use reasonable care and skill.
Nothing in these terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of your statutory rights as a consumer;
- liability that cannot legally be excluded or limited; or
- any other matter for which the law does not allow liability to be excluded or limited.
Subject to the above, we are not responsible for loss caused by matters outside our reasonable control, inaccurate information supplied by you, lack of required permissions, unsafe or unsuitable property conditions, or alterations or interference by others.
If you are a business customer, we will not be liable for indirect or consequential loss, loss of profit, loss of sales, loss of revenue, loss of business, loss of anticipated savings or loss of goodwill, except where such liability cannot lawfully be excluded.
These liability provisions do not affect any rights or remedies available to consumers under the Consumer Rights Act 2015 or other applicable law.
Personal information and cookies
We process personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and applicable data protection law.
We may use information provided to administer enquiries, quotes, site surveys, bookings, installations, payments, customer service, complaints and legal obligations. Our website is hosted by OVHcloud, and our email service is provided by Migadu. Information may be shared with other parties only where reasonably necessary to provide the service, comply with the law, protect our rights or otherwise as permitted by data protection law.
The Information Commissioner’s Office (ICO) is the UK supervisory authority for data protection. You have the right to complain to the ICO, although we would appreciate the opportunity to address your concern first.
Our website may use cookies and similar technologies. We will comply with the Privacy and Electronic Communications Regulations (PECR). Non-essential cookies will not be used unless you have given the consent required by law. You can manage cookies through your browser and any cookie controls provided on our website.
Complaints
If you have a concern, please contact us as soon as possible at admin@solarjaimeelee.co.uk or write to 19 Beresford Street, Blackpool, Lancashire, FY1 3RF.
Please provide your name, booking or installation details, a description of the issue and the outcome you are seeking. We will review the complaint and respond within a reasonable time.
Nothing in this complaints process prevents you from exercising statutory rights or making a complaint to the ICO about data protection matters.
Changes to these terms
We may update these terms for future bookings. The terms applying to your contract are the terms in force when your contract was formed, unless we agree a change with you or the law requires a change.
Governing law and courts
These terms and any contract between you and us are governed by the law of England and Wales.
The courts of England and Wales will have jurisdiction. If you are a consumer living in another part of the United Kingdom, you may also have the right to bring proceedings in the courts of the part of the United Kingdom where you live.