Privacy Policy

Last updated: 2026-09-29

Privacy notice

Last updated: 29 September 2026

This privacy notice explains how Jaimee Lee K P O'Toole trading as Solar Jaimee Lee (trading as Solar Jaimee Lee) handles personal data when you contact us about solar panel installation in Blackpool or use our website.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who is responsible for your personal data

The data controller is:

Jaimee Lee K P O'Toole trading as Solar Jaimee Lee (trading as Solar Jaimee Lee) 19 Beresford Street Blackpool Lancashire FY1 3RF

Email: admin@solarjaimeelee.co.uk

Personal data we collect

When you make an enquiry or request an installation service, we may collect:

  • Your name
  • Your telephone number, email address or other contact details
  • The address where the installation is to take place
  • Details about the work you require, including information provided about your property, installation requirements and preferences
  • Information contained in your correspondence with us
  • Information needed to arrange, provide and manage an installation service

Please avoid sending unnecessary sensitive personal data through an enquiry form or by email.

How we use your personal data

We use personal data to:

  • Respond to enquiries and requests for quotations
  • Assess and discuss your installation requirements
  • Arrange site visits and on-site installation services
  • Communicate with you about your enquiry, service or contract
  • Prepare and manage quotations, contracts and other service records
  • Deal with queries, complaints and disputes
  • Keep appropriate business and legal records
  • Protect the security and proper operation of our website and systems
  • Comply with legal and regulatory obligations

Lawful bases for processing

We rely on the following lawful bases under the UK GDPR:

  • Contract: to take steps at your request before entering into a contract and to perform a contract for installation services.
  • Legal obligation: where processing is necessary to comply with a legal or regulatory obligation.
  • Legitimate interests: to respond to business enquiries, administer and improve our services, maintain business records, protect our systems and handle complaints or disputes. We balance these interests against your rights and interests.
  • Consent: where the law requires consent for a particular use of personal data.

You may withdraw consent at any time where we rely on consent. Withdrawal does not affect processing carried out before consent was withdrawn.

Sharing your personal data

We may share personal data where necessary for the purposes described in this notice, including with:

  • Our website hosting provider, OVHcloud
  • Our email provider, Migadu
  • Professional advisers or authorities where this is necessary to comply with the law or protect our legal rights

We do not sell your personal data. We will only share the information reasonably necessary for the relevant purpose.

International transfers

OVHcloud or Migadu may process personal data in countries outside the United Kingdom. Where personal data is transferred outside the UK, we will ensure that an appropriate legal safeguard is in place, such as a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism recognised by UK data protection law.

How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected.

Our usual retention periods are:

  • Enquiry and quotation records: up to 12 months after our last communication where no service is provided
  • Contract, installation and related business records: generally 6 years after the relevant work or relationship ends, where needed for legal, tax, accounting or dispute purposes
  • Complaints and dispute records: generally 6 years after the matter is closed
  • Consent records: for as long as needed to demonstrate consent and deal with any related legal requirements

We may retain information for longer where this is necessary to establish, exercise or defend legal claims, or where the law requires it.

Cookies

This website only uses strictly necessary cookies. These cookies are used to support the operation, security and basic functionality of the website.

Because the website only uses strictly necessary cookies, consent is not required for these cookies under the Privacy and Electronic Communications Regulations (PECR). We do not use this website to set advertising or non-essential analytics cookies.

Your data protection rights

Subject to legal conditions and exemptions, you may have the right to:

  • Ask for access to the personal data we hold about you
  • Ask us to correct inaccurate or incomplete personal data
  • Ask us to erase your personal data
  • Ask us to restrict how we process your personal data
  • Object to processing based on legitimate interests
  • Receive personal data you provided to us in a structured, commonly used and machine-readable format, where the right to data portability applies
  • Withdraw consent where we rely on consent
  • Object to direct marketing, where applicable
  • Ask not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects, where applicable

To exercise your rights, contact us at admin@solarjaimeelee.co.uk. We may need to verify your identity before responding. We normally respond within one month, although this may be extended where permitted by law.

Consumer rights

If you are a consumer, the Consumer Rights Act 2015 gives you statutory rights in relation to services, including that services must be provided with reasonable care and skill.

Where a consumer enters into a contract at a distance or away from our business premises, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 generally provide a 14-day cancellation period. There may be exceptions, and if you ask us to begin the service during the cancellation period, you may have to pay for the proportion of the service supplied before cancellation. The applicable cancellation information will be provided as part of the relevant contract or service information.

These consumer rights do not affect your rights under data protection law.

Complaints about data protection

If you are unhappy with how we have handled your personal data, please contact us first at admin@solarjaimeelee.co.uk so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection:

  • Website: https://ico.org.uk/make-a-complaint/
  • Website: https://ico.org.uk/
  • Telephone: 0303 123 1113

Changes to this privacy notice

We may update this privacy notice from time to time. The latest version will be published on this website with the date of the most recent update.

Governing law

This privacy notice is governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights you may have as a consumer.